BookMyShow South East Asia

1. Ticket booking

• Can I choose my seats?
  Of course, this is one of the most profitable features, we offer these benefits so that our customers have good experience in buying tickets. You have the choice to choose or change the location of your seat at each step of the transaction. This facility is only available if the event provides facilities for selecting seat positions.

• How many tickets can I order in one transaction? 
  You are allow to buy up to 10 tickets per transaction. The maximum number of tickets available can vary from time to time.
  
  
• What are the administrative charges for event tickets?

• How can I confirm the ticket I ordered has been purchased? 
  An email confirmation containing details of your order will be sent to you.

• What is the minimum child age for a movie ticket? 
  A child regardless of his or her age, who is more than 0.9m in height, will require a ticket to be admitted to any movie.

• What is the minimum qualifying age to watch movies with the respective rating? 
  - NC 16 (Not for Children below 16 years of age.)

- M18 (Mature audiences aged 18 years and above only.)

- R21 (Restricted to audiences aged 21 years and above only. This replaces the previous R(A) or Restricted (Artistic)  

  rating.)

• I booked a ticket through the website but did not get a confirmation email. 

Please make sure that the email has not gone to your “Spam” or “Junk Mail” folder. If your confirmation email details are still missing, click on the 'Resend booking Confirmation' link on the website to resend the confirmation e-mail. Alternatively, please contact us at 65918871 or email to sgcare@bookmyshow.com

• I accidentally ordered a ticket today, as for tomorrow, can I change the ticket? 
  Once the ticket is confirmed, strictly no cancellation, exchange or refund is allowed.

• Can I change my seat number? 
  Tickets that have been purchased along with the seat number cannot be changed.

• Can we cancel or change my ticket? 
  All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.

2. Ticket Collection

• Do I need to bring my Credit / Debit card when I collect my movie ticket? 
  The cardholder is required to bring along:

- The Credit Card used for the purchase

- Clear print out/digital copy of this email confirmation

Please note that the management reserves the right to request for the cardholder's identification for verification purposes.

• I have booked tickets using my credit card for friends/family, but I cannot attend due to some personal matters that came about. How do I ensure that they will be issued tickets in the cinema without my card?
  Yes, you can. However, you will have to present the following items.
  1. An authorization letter completed and signed by the credit card holder.

2. A photocopy of the credit card holder’s ID.
3. A photocopy of both sides of the credit card used to purchase the tickets.

• When can I collect my tickets before the event starts? 
  We recommend collecting tickets 30 minutes before the event starts, to avoid the long queues that occur in the last minute.
  

3. Payment (Payment)

• Verified By Visa - MasterCard Secure Code
  Verified by Visa provides extra protection to ensure that only you can use your Visa/Mastercard to make purchases online. Most banks in Singapore already use the OTP system (One-Time Password). You just need to make sure that you have registered your most active mobile phone number with the bank issuing your Visa card. Don't forget to take your mobile phone with you when making an online purchase to receive an OTP. If your Visa card and online shop or site where you shop are supported by Verified by Visa, you will receive a One-Time Password (OTP) or a One-Time Password that will be sent to your cellular telephone number registered by your bank

• What should I do to get an OTP? 
  Check with the bank issuing your Visa card, whether your Visa card has Verified Visa/Mastercard secure code. Make sure that your most active mobile phone number is already registered with your Visa/Mastercard card issuing bank

• What payment methods are available to order tickets? 
  Currently the available payment method is a Credit Card. We will add other payment options in the near future.

• When I enter my credit card information, the website requests a CVV code. What is the CVV code? 
  The CVV is a 3-digit code encoded on the back of the Visa and MasterCard credit cards. This is an extra security measure to ensure that you have physical access or ownership of the credit card to use the CVV code.
  
  1. For Visa and Mastercard credit cards, CVV is a 3 digit number that appears or is listed on the reverse side of the card.
  2. For American Express cards, CVV is a 4-digit number on the front right side of the card above the card number.

• My booking has failed, but my credit card has been debited? What should I do? 
  This is a very rare situation and can occur in case of network fluctuations at the place at the time of transaction confirmation. Kindly contact us at 65918871 with us or email us at sgcare@bookmyshow.com
  
  
• Refunds have not returned to my credit card limit.
  Depending on the policies of each bank, it can sometimes take up to 15 business days for the reversal to take effect.

Kindly contact us at 65918871 or email us at sgcare@bookmyshow.com

4. Troubleshooting

• I tried to order my ticket, but the drop-down list didn't work. What should I do? 
  Please try refreshing the page once and delete your browser cache. If you still have problems, please contact us at 65918871 or email us at sgcare@bookmyshow.com and we will immediately check.

• What is the best browser with BookMyshow? 
  Our website currently supports Mozilla Firefox, Google Chrome, Apple Safari, Opera and we are trying to add support for other browsers as well.

• Why is this website slow? 
  We have optimized the website speed, to offer the best experience for customers, we also ask you to occasionally check your internet connection with an Internet Service Provider.

• What should I do if my booking is not finished? 
  We apologize for the inconvenience if this happens. If your order process fails during the payment process, we will notify you if an error has occurred and return the deducted amount within 3 weeks.

•  I have booked a ticket through BookMyShow, but the event has been canceled. How do I get a refund (Refund)? 

If there is a cancellation, the funds will be returned to you within 2 week. If it has been more than 2 week and the funds have not been received, please contact us at 65918871 or email us at sgcare@bookmyshow.com